At Sehat Ka Saathi, we take great care to ensure your products are delivered in perfect condition. However, since our products are health and wellness consumables, we follow a strict No Return/Refund Policy once the product is opened or used, for safety and hygiene reasons.
Eligibility for Return/Replacement/Refund
You may request a replacement or refund only under the following conditions:
Wrong Product Delivered – You received an item different from your order.
Damaged/Defective Product – The product is damaged, leaked, or defective at the time of delivery.
Expired Product – You received a product that is past its expiry date.
Important: Any such issue must be reported within 24 hours of receiving the product. Requests made after 24 hours will not be eligible.
Non-Returnable Conditions
We do not accept returns or refunds if:
The product has been opened, unsealed, or used.
The product is returned without its original packaging, invoice, or labels.
The request is raised after 24 hours of delivery.
No valid proof (video/photo) is provided to support the claim.
Proof Required
To process a return/refund, you must provide:
An unboxing video recorded from the moment of opening the package.
The video must clearly show the condition, packaging, and the issue.
Without this proof, we cannot approve a return or refund.
How to Request a Replacement or Refund
To request a return, replacement, or refund, email us at mail.sehatkasaathi@gmail.com
within 24 hours of delivery, with the following details:
Your Order Number
The Reason for return/replacement
The Unboxing video and a clear photo showing the product and batch number
Do not send anything back without our confirmation. Returns sent without prior approval will not be accepted.
Pickup & Processing
Once your request is approved, we will arrange a pickup within 4–7 days.
Refunds or replacements will only be processed if the product is unused, unopened, and in its original packaging.
Refund Process & Timelines
Prepaid Orders: Refunds will be credited to the original payment method within 5–7 working days after verification.
Cash on Delivery Orders: Refunds will be made via bank transfer. Customers must provide their bank details by email.
Please allow an additional 2–3 days for the refund to reflect in your account.
Product Availability for Replacement
Replacements depend on stock availability.
If a replacement is not available, a full refund will be issued.
Important Note
By placing an order with Sehat Ka Saathi, you agree to this Refund & Return Policy. This ensures fairness to all customers while maintaining product safety and hygiene standards.
